Terms and Conditions - Isabella Cleaners
Introduction
Welcome to Isabella Cleaners. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
Service Agreement
Isabella Cleaners provides professional cleaning services tailored to meet the specific needs of our clients. Our services include, but are not limited to, residential and commercial cleaning, laundry services, and specialized cleaning solutions.
Booking and Scheduling
Clients can schedule our services through our online platform or by contacting our customer service team. All bookings are subject to availability and confirmation. We reserve the right to refuse service to any individual or organization for any reason.
Service Fees and Payment
Our service fees are based on the type and scope of the cleaning required. Prices are subject to change without notice. Payment is due upon completion of the service unless otherwise agreed upon in writing. We accept various payment methods, including credit cards, debit cards, and electronic transfers.
Client Responsibilities
Clients are responsible for ensuring that all areas to be cleaned are accessible and free from obstructions. It is also the client's responsibility to secure any valuables or sensitive information before the cleaning service begins.
Access to Property
Clients must provide Isabella Cleaners with appropriate access to the property, including keys or security codes if necessary. Any delays or complications in accessing the property may result in additional fees.
Liability and Insurance
Isabella Cleaners is fully insured to cover any accidental damages that may occur during the cleaning process. However, we are not responsible for pre-existing damages or items that are not disclosed prior to the service.
Cancellation and Rescheduling
Clients may cancel or reschedule services up to 24 hours before the scheduled appointment without incurring any fees. Cancellations made less than 24 hours in advance may be subject to a cancellation fee equivalent to 50% of the service cost.
Late Arrivals
If a client anticipates being late for their scheduled service, they must notify Isabella Cleaners as soon as possible. Failure to notify may result in the cancellation of the service without a refund.
Service Limitations
Isabella Cleaners strives to provide high-quality services; however, there are certain limitations to what we can offer:
- We do not clean hazardous materials or substances.
- Post-construction cleaning beyond our standard offerings may require additional agreements.
- We do not provide pest control services.
Special Requests
Any special requests or additional services not listed in our standard offerings must be discussed and agreed upon in advance. Additional fees may apply based on the nature and scope of the request.
Privacy Policy
Isabella Cleaners is committed to protecting the privacy of our clients. We collect and use personal information solely for the purpose of providing our services. We do not share or sell client information to third parties without explicit consent, except as required by law.
Data Security
We implement robust security measures to protect client data from unauthorized access, disclosure, or destruction. Our data handling practices comply with relevant data protection regulations.
Dispute Resolution
In the event of a dispute, we encourage clients to contact our customer service team to resolve the issue amicably. If a resolution cannot be reached, disputes will be handled in accordance with the laws of the jurisdiction in which Isabella Cleaners operates.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the state in which Isabella Cleaners is headquartered, without regard to its conflict of law provisions.
Amendments to Terms and Conditions
Isabella Cleaners reserves the right to update or modify these terms and conditions at any time without prior notice. Clients are encouraged to review the terms periodically to stay informed of any changes. Continued use of our services constitutes acceptance of the revised terms.
Notification of Changes
We will notify clients of significant changes to the terms and conditions through email or our official communication channels. It is the client's responsibility to stay informed about the latest terms.
Intellectual Property
All content, including text, graphics, logos, and images, related to Isabella Cleaners is the property of Isabella Cleaners and is protected by applicable intellectual property laws. Unauthorized use or reproduction of any material is prohibited.
Trademarks
The Isabella Cleaners name and logo are registered trademarks. Any unauthorized use of these trademarks is strictly prohibited.
Termination
Isabella Cleaners reserves the right to terminate services with any client who violates these terms and conditions. Termination may occur without prior notice and may result in the forfeiture of any fees paid for future services.
Effect of Termination
Upon termination, clients are responsible for paying for any services rendered up to the date of termination. All outstanding fees must be settled within 30 days unless otherwise agreed upon.
Force Majeure
Isabella Cleaners shall not be held liable for any failure to perform its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, wars, pandemics, or government restrictions.
Notification of Force Majeure
In the event of a force majeure situation, Isabella Cleaners will notify clients as soon as possible and make reasonable efforts to reschedule services or provide alternative solutions.
Severability
If any provision of these terms and conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Entire Agreement
These terms and conditions constitute the entire agreement between Isabella Cleaners and its clients regarding the use of services and supersede all prior agreements, understandings, or representations.
Acceptance of Terms
By utilizing the services of Isabella Cleaners, clients acknowledge that they have read, understood, and agree to be bound by these terms and conditions.
Electronic Acceptance
Clients may accept these terms electronically by engaging in transactions or interactions through our online platforms. Such acceptance is legally binding and enforceable.